Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Instructing
Teaching people how to do something.
Negotiation
Bringing people together to solve differences.
Economics and Accounting
Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.
Reading Comprehension
Reading work-related information.
Service Orientation
Looking for ways to help people.
Active Listening
Listening to others, not interrupting, and asking good questions.
Administration and Management
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Writing
Writing things for co-workers or customers.
Learning Strategies
Using the best training or teaching strategies for learning new things.
Speaking
Talking to others.
Critical Thinking
Thinking about the pros and cons of different ways to solve a problem.
Persuasion
Talking people into changing their minds or their behavior.
Monitoring
Keeping track of how well people and/or groups are doing in order to make improvements.
Judgment and Decision Making
Thinking about the pros and cons of different options and picking the best one.
Social Perceptiveness
Understanding people's reactions.
Management of Personnel Resources
Selecting and managing the best workers for a job.
Sales and Marketing
Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
Coordination
Changing what is done based on other people's actions.
Time Management
Managing your time and the time of other people.
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